Refund Policy

1. Cooling-off period

If you withdraw in writing before the cohort start date and at least 7 days before it, you receive a full refund of fees paid, less any payment-processing charge that we cannot recover.

2. Withdrawal after the cohort starts

Withdrawal takes effect on the date we receive your written request, not the date you stop attending.

• Withdrawal within the first week of teaching: 70% refund.
• Withdrawal after the first week and before the halfway point of the cohort: 50% refund.
• Withdrawal after the halfway point: no refund, because materials, marking capacity and instructor time have already been committed to your place.

3. If we cancel or materially change a cohort

4. Transfers and deferrals

You may request one transfer to a later cohort. If you request it before the cohort starts, there is no charge. After the cohort starts, a transfer is at our discretion and may carry an administrative charge to cover re-enrolment and re-marking capacity.

Places are personal and may not be sold or transferred to another person without our written agreement.

5. What is not refundable

• Fees for a cohort you completed, whether or not you achieved the certificate.
• Certificate re-issue, verification-letter or expedited-processing charges, once the work is done.
• Fees where enrolment was terminated for a serious integrity or conduct breach that we established after giving you a chance to respond.
• Bank or payment-gateway charges that we cannot recover.

6. Failing to meet certification requirements

Not achieving a certificate is not a ground for refund. Marking, attendance requirements and the weighted scoring model are published before the cohort starts, and resubmission opportunities are set out in each assessment.

If you believe a mark or an attendance record is wrong, use the review route in the Terms of Service rather than a refund request — we would rather correct the record than close your place.

7. How to request a refund, and how long it takes

• Send a written request to info@platinumedutechconsult.com from the email address on your enrolment, stating your name, cohort code and reason.
• We acknowledge within 5 working days and confirm the decision and amount within 14 working days.
• Approved refunds are paid to the original payer, by the original payment method where possible, within 30 days of approval.
• Where an institution paid for your place, the refund goes to that institution, not to you.

8. Disputes

If you disagree with a refund decision, ask for it to be escalated for internal review. We will look at it afresh and give you a written outcome. This does not affect any statutory right you have.